Managed Services

Proactive | Scheduled | Budgeted

HTS Virtual IT Partner.

HTS provides monitoring and management of your network. We monitor performance, capacity and availability to prevent unnecessary downtime. We receive and respond to monitoring alerts rapidly, allowing us to address most of your network issues before they escalate to the point of failure. Additionally, we can manage many aspects of your network (backups, anti-virus, anti-spam, software updates, etc.) to keep it properly maintained and running smoothly. You will receive frequent reports on the health of your network, ensuring your network performance and the ability to plan for future growth.

Types of Managed Services

  • Remote monitoring
  • Remote backup
  • Patch management
  • Monthly reporting
  • Virus definitions
  • 8x5 help desk
  • Network management
  • Backup verification
  • Service pack updates
  • Server/station monitoring
  • Spam/malware filtering
  • 7x24 emergency support
  • Performance tuning
  • Disaster recovery
  • System patches
  • Event logs
  • License inventory
  • On-site services

You don’t have to call us, we’ll call you.

HTS provides monitoring and management of your network. We monitor performance, capacity and availability to prevent unnecessary downtime. We receive and respond to monitoring alerts rapidly, allowing us to address most of your network issues before they escalate to the point of failure. Additionally, we can manage many aspects of your network (backups, anti-virus, anti-spam, software updates, etc.) to keep it properly maintained and running smoothly. You will receive frequent reports on the health of your network, allowing you to plan for major service and future upgrades.

Service Basic Complete Care
Monthly network performance reports
Quarterly network review
Manage Microsoft critical software updates
Monitor backups
Manage/monitor antivirus, spam, malware
Remote support
- incidents per month 5
Monitoring
- server
- workstation
- exchange
- SQL
- terminal service server
- web server
- firewall/router
- change management
- patch management
Maintenance
- PC maintenance
- virus definitions
Hardware & asset inventory
Software license inventory
Reporting
- advanced WAN/firewall reporting
Firewall/router management
On-site service
On-site service billed hourly