Managed Services
Proactive | Scheduled | Budgeted
HTS Virtual IT Partner.
HTS provides monitoring and management of your network. We monitor performance, capacity and availability to prevent unnecessary downtime. We receive and respond to monitoring alerts rapidly, allowing us to address most of your network issues before they escalate to the point of failure. Additionally, we can manage many aspects of your network (backups, anti-virus, anti-spam, software updates, etc.) to keep it properly maintained and running smoothly. You will receive frequent reports on the health of your network, ensuring your network performance and the ability to plan for future growth.
Types of Managed Services
- Remote monitoring
- Remote backup
- Patch management
- Monthly reporting
- Virus definitions
- 8x5 help desk
- Network management
- Backup verification
- Service pack updates
- Server/station monitoring
- Spam/malware filtering
- 24x7 monitoring
- Performance tuning
- Disaster recovery
- System patches
- Event logs
- License inventory
- On-site services
You don’t have to call us, we’ll call you.
HTS provides monitoring and management of your network. We monitor performance, capacity and availability to prevent unnecessary downtime. We receive and respond to monitoring alerts rapidly, allowing us to address most of your network issues before they escalate to the point of failure. Additionally, we can manage many aspects of your network (backups, anti-virus, anti-spam, software updates, etc.) to keep it properly maintained and running smoothly. You will receive frequent reports on the health of your network, allowing you to plan for major service and future upgrades.
| Service | Basic | Complete Care |
|---|---|---|
| Monthly network performance reports | ||
| Quarterly network review | ||
| Manage Microsoft critical software updates | ||
| Monitor backups | ||
| Manage/monitor antivirus, spam, malware | ||
| Remote support | ||
| - incidents per month | 5 | |
| Monitoring | ||
| - server | ||
| - workstation | ||
| - exchange | ||
| - SQL | ||
| - terminal service server | ||
| - web server | ||
| - firewall/router | ||
| - change management | ||
| - patch management | ||
| Maintenance | ||
| - PC maintenance | ||
| - virus definitions | ||
| Hardware & asset inventory | ||
| Software license inventory | ||
| Reporting | ||
| - advanced WAN/firewall reporting | ||
| Firewall/router management | ||
| On-site service | ||
| On-site service billed hourly |
