Managed IT Services Joliet
Keep up with the changing times with an agile IT roadmap
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HTS gives you enterprise-level IT expertise without the in-house overhead
Building an experienced internal IT team takes time, budget, and ongoing investment. HTS gives Joliet businesses access to an experienced team of IT professionals for a fraction of the cost of hiring comparable expertise in-house.
Our team takes a proactive approach to IT support, combining responsive assistance with ongoing monitoring, maintenance, and system management. We work to catch issues early, keep your technology running reliably, and minimize disruptions that can slow your employees down.
With HTS managing the day-to-day health of your IT environment, your team can stay productive while you gain access to the knowledge and resources needed to support your technology as your business grows.
Why Joliet businesses choose HTS
Businesses in Joliet rely on technology to keep their offices, warehouses, plants, healthcare facilities, and public-sector operations running smoothly. HTS supports organizations in Joliet as well as nearby communities, including Shorewood, Plainfield, Lockport, Crest Hill, and New Lenox, giving local businesses access to bespoke, enterprise-grade IT expertise.
For issues requiring hands-on service, HTS can send a technician on-site based on urgency and availability. Standard support is available Monday through Friday from 8:30 AM to 4:30 PM, with after-hours emergency support for critical problems.
How does HTS managed services
elevate your company’s IT
experience?
- Proactive maintenance – Regular monitoring, patching, and maintenance help catch problems before they become costly disruptions. By reducing unexpected downtime and extending the useful life of your technology, HTS helps you avoid unnecessary repair expenses while keeping employees productive.
- Security-first approach – Cybersecurity is built into the way HTS manages your IT environment. Layered protections, ongoing monitoring, and security-focused maintenance help reduce exposure to threats that could otherwise lead to downtime, data loss, or business interruption.
- Strategic IT solutions – Technology decisions have a lasting impact on your budget. HTS helps you prioritize upgrades, plan investments, and choose solutions based on actual business needs, helping you avoid unnecessary spending while creating an IT environment capable of supporting future growth.
- Predictable IT costs – Unexpected IT problems can quickly throw off a budget. Managed services give you a more consistent approach to support and maintenance, making technology expenses easier to plan as well as reducing the financial impact of emergency repairs and reactive service calls.
- Scalable technology planning – Your IT environment should be able to change as your business does. HTS helps you scale systems, services, and infrastructure around evolving needs, so you can add capacity when necessary without overinvesting in technology before the business requires it.
Managed IT Services
Managed IT Services
Our wide range of Managed IT Services ensure peak performance and minimize downtime, with industry-specific solutions for banks, CPAs, dental practices, and more. We’ll optimize your IT infrastructure for maximum efficiency and reliability,
Communications
Communications
Seamlessly connect, collaborate, and communicate with our cutting-edge voice, phone, and data solutions, tailoring communication platforms to suit your unique business needs. We empower your team with efficient and scalable communication tools, fostering productivity and connectivity.
Networking and Wiring Services
Networking and Wiring Services
Covering everything from cable installations to a diverse range of wiring projects, including seamless setup for wireless networks, our skilled professionals ensure a robust and reliable infrastructure tailored to meet your unique connectivity needs
Security Solutions
Security Solutions
Keep intruders out, streamline access, and ensure the safety of your people and property with our comprehensive Security Solutions. From real-time CCTV monitoring to secure biometric access control, we safeguard your assets, prevent criminal activity, and provide invaluable peace of mind
Ensure your success in a fast-moving economy
Your business should be able to keep up with a rapidly evolving market. With the right technology partner by your side, you'll be equipped to adapt. HTS’s Managed IT Services for Joliet organizations will let you take advantage of our team's expertise to develop IT strategies that ensure your business's success now and in the future.
Our team of certified engineers will monitor and maintain all aspects of your IT infrastructure. You’ll never have to worry about downtime and focus on your business staying abreast of the economic development.
Multi-Factor Authentication
Block automated cyberattacks more effectively
Audio/Video Solutions
Capture your customers’ attention and get your message across
Banking Solutions
Get IT support that addresses the needs of the community banking and credit union industry
Cloud Solutions
Access files and apps wherever, whenever, on any internet- connected device
Data Backup
Protect the digital lifeblood of your business with a reliable, remote backup solution
Dental Solutions
Transform your practice with cost-effective solutions that ensure HIPAA compliance
Managed Services
Focus on growing your business while we proactively manage your technology
Networking Services
Boost productivity with networks that perform optimally
Print Solutions
Eliminate the frustration of inefficient printing and having to inventory cartridges and other supplies
Professional Services
Get a team of IT experts to keep your service business running smoothly
Public Sector Solutions
Provide high-quality services to the community with the help of optimized technology
Security Solutions
Enjoy peace of mind knowing that we keep your facility and employees safe
Storage Management
Leverage our expertise to keep your storage systems organized and secure
Technical Services
Take advantage of expert support whenever, wherever you need it
Communication Solutions
Enjoy peace of mind knowing that we keep your facility and employees safe
Wiring Solutions
Build a strong foundation for your network infrastructure
CPA Solutions
Increase efficiency with an IT environment that’s designed to handle all your accounting needs
Year-End Tax Savings
Get the most of tax incentives and start saving today
When you partner with
Heritage Technology Solutions
for our Managed IT Services,
you get:
- Minimal downtime – Faster troubleshooting and ongoing IT support help reduce disruptions, so technology problems are less likely to bring work to a standstill.
- More time for business priorities – With HTS handling day-to-day IT management, your employees and leadership team can spend less time dealing with technology problems and more time focused on customers, operations, and growth.
- Effective business continuity – Reliable backups, recovery planning, and system redundancy help your business stay operational when hardware failures, outages, data loss, or other unexpected events occur.
- Smoother technology projects – HTS plans and coordinates IT upgrades, migrations, installations, and other projects, keeping technical details organized and helping work move forward with fewer complications.
- Better technology decisions – HTS helps you evaluate new tools, upgrades, and technology changes based on their practical value, business fit, and long-term impact.
- Simpler vendor coordination – Having one technology partner overseeing your IT environment can reduce the time spent communicating with multiple vendors, troubleshooting responsibility, and coordinating support.
- Greater flexibility for your workforce – Properly managed cloud, networking, and remote access solutions make it easier for employees to work securely and effectively across different locations and devices.
Discover what our delighted clients are saying
about our services
“Heritage has gone to great strides to help us grow our Organization. Additionally, they continue to help us pursue a strong cyber security infrastructure. Heritage is constantly looking to go above and beyond.”
Charles K. Wagner, Jr
Chairman, CEO, and President
United Trust Bank
“As a library that outsources its IT, finding a company that can manage staff and public technology issues quickly and accurately is key. Heritage Technology Solutions does this and more ...Read More
Kathy Sofianos
Library Director
Palos Park Public Library
“The newly installed cellular booster and WiFi extender have been working great. Thanks to Heritage Technology Solutions for the good work done.”
Ted Bowles
Director
Thomas Ford Memorial Library
“Heritage has gone to great strides to help us grow our Organization. Additionally, they continue to help us pursue a strong cyber security infrastructure. Heritage is constantly looking to go above and beyond.”
Charles K. Wagner, Jr
Chairman, CEO, and President
United Trust Bank
Frequently asked questions
HTS takes a layered approach to protecting business systems, users, and data. Depending on your environment, this may include multifactor authentication, firewalls, security patching, malware protection, network monitoring, secure backups, and disaster recovery planning.
HTS can also assess potential weaknesses in your current IT practices and recommend security improvements. Finally, we back up and protect your servers, employee devices, and cloud environments, so you can quickly recover after accidental data loss, a hardware failure, or a cyberattack.
HTS supports organizations across industries in and around Joliet, including manufacturing, logistics, healthcare, banking, professional services, education, and the public sector. Services can be tailored to the operational, security, and compliance needs of each organization.
HTS prioritizes requests based on the severity of the problem and its impact on business operations. Our team of IT experts is available 24/7 to respond to emergencies and can typically be on site within the same day. Standard support hours are Monday through Friday from 8:30 AM to 4:30 PM.
For emergencies outside those hours, clients can reach HTS through its after-hours emergency hotline, which operates evenings, overnight, and on weekends. Support requests are entered into HTS's ticketing system for tracking and escalation, with on-site service available when an issue requires hands-on attention.
Yes. HTS has experience managing technology environments ranging from small local businesses to organizations with multiple branches and thousands of workstations. For Joliet companies operating offices, warehouses, manufacturing facilities, or other sites, HTS can help manage networks, connectivity, servers, workstations, phone systems, security, backups, and ongoing technical support across locations.
A Joliet business without dedicated IT staff can outsource day-to-day technology management to HTS, including help desk support, network maintenance, monitoring, troubleshooting, security, backups, and technology planning.
Organizations with an existing IT department can also hire HTS to handle specialized projects, provide additional help desk coverage, or support infrastructure the internal team does not have time to manage. This gives businesses access to a broader technical team without having to hire a specialist for every area of IT.
We only work with the best in the business
so that we can deliver the highest quality of IT service and exceed our customers’ expectations
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