Why Choose Us?
Heritage Technology Solutions challenges you to find another company in the Chicagoland area that can make these promises:
- Total project management
We make it easy to do business with us and we take care of everything from A-Z including pre-sales consulting, needs analysis, assessments, product procurement, installation, post-sales service, extended warranties and quarterly business reviews.
- Locally owned and operated since 1983
We've been around since the IBM Selectric Typewriter. We were right here when the IBM PC and XT were introduced. While our competitors come and go, get acquired by faceless national companies or just fade away - HTS is still right here where you need us, locally owned and operated for over 33 years! Nobody has been doing everything we do, as well as we have, for as long as we have - guaranteed! HTS has the experience, connections and our local accessibility allows us to become the kind of reachable business partner that can create real competitive advantages for your business. In our case, we live, work and invest here. Because of our unique alliances and partnerships, we often have access to a better array of solutions than most of our competitors. In technology support, it’s good to work with a team of specialists who have the connections to get results. HTS is an active part of the community, participating in many local chamber activities and events. You can’t get more direct than face-to-face with HTS.
- Information you can use - no geek speak!
You deserve answers to your questions in plain English. Our engineers and technicians will not talk down to you. We listen. Then provide informative answers, not lectures.
- Complete technology integration
All our departments and divisions work together, coordinating a wide range of applications into a single seamless solution. Computer networking, physical & IT security, telecommunications and office equipment systems. Our team of experienced professionals will integrate your IT network, CCTV system, VoIP phones, door access, LAN/WAN infrastructure
- Innovative – technology leadership
The saying goes, “if it was easy, anyone could do it”. HTS offers leading edge technology solutions. That is what makes us different. Everyone is doing basic LAN and IT support. HTS goes beyond with email archive solutions from Barracuda, proactive managed services, 24 x7 system monitoring, remote backup, disaster recovery planning, audio/video solutions, XM/Sirius overhead music systems, security camera systems from ARM, Axis IP and Milestone IP/DVR, VoIP telephone systems and more. We are the leaders in technology solutions that drive your business forward.
- Easy to do business with!
- Where you need us - onsite service, depot repair, remote IT management.
- When you need us - 8x5 LIVE help desk with 7x24 option, emergency service, proactive IT support.
- Visa/Mastercard accepted - net 30 days open account, 0% financing and leasing plans.
- Serving Chicago, suburbs and Northwest Indiana area.
- Intelligent - Qualified – Experienced
- Microsoft MCSE - Small Business Specialists
- CISCO CCNE & CCNA
- Sonicwall CSSA
In order to meet our ongoing commitments to our valued customers, HTS has made it a priority to maintain technical excellence. Investments in personnel, equipment, tools and resources over the years have had as their first objective the increased ability to better service our growing customers. As technology in the fields we service has changed, we have changed too. What has not changed is our basic philosophy of providing the very best service, of meeting even the toughest delivery schedules and exceeding our customers expectations.
Customer Bill of Rights
- We recognize that our first responsibility is to our customers and everything we do must focus on improving our service to them.
- We consider our customers as partners in business and succeed only when they do.
- We treat our customers with professional courtesy, respect and a positive attitude.
- We are serious about service and will always try to do our very best.
- We listen to our customers and plan together for mutual growth.
- We ensure our customers satisfaction by offering only the highest quality products.
- We provide our customers with the best value on products that meet their needs.
- We promise to treat our customers with the importance they deserve, because they are the only reason we exist.
- We guarantee superior support to our customers with continued investment in our personnel, training and service resources.
- We will never be satisfied, until the customer is.